Y asi va Holiday Inn Express Lima

Todo en camino para abrir en 15 de Febrero 2019!!!!   Reserva ya en Holiday Inn Express San Isidro

 

Tres Pasos para crear Magia

Un líder debe seguir estos tres pasos para crear magia en el trabajo:

1. Establecer Expectativas
2. Hacer cumplir las expectativas
3. Capacitar a su personal para cumplir con las expectativas

Si el personal no está preparado es la responsabilidad del líder

Ya no me quejo de Toncontin !!!

Does Your Business Model Look to the Future or Just Defend the Present?

Established industries aren’t ripped apart overnight. That takes time, though when momentum builds, change happens fast. How can incumbents manage through the monumental changes currently under way? One answer is to take a cue from pivotal technology companies leading the change

Read Full Article

10 Habits of a Successful Hotel General Manager

While some qualities of a successful hotel GM may seem innate, such as: composure, patience, being a "people person," and leadership (to name a few); most hoteliers will tell you that a lot of blood, sweat and tears is involved to get to the top of the ladder.  So which best practices ultimately earn them the revered title?  We have lined up ten habits of a successful hotel General Manager:

1. Make decisions quickly

Successful leaders are expert decision makers.  A General Manager's day is filled around the clock with meetings and exchanges with staff, guests, vendors, suppliers and new recruits, etc.  The goal of each meeting and encounter is to make decisions.   Successful hoteliers either empower their employees to reach a desirable outcome or they do it themselves.  They focus on “making things happen” at all times – encouraging progress and keeping their hotel above par.  

2. Get out of the office

Years of hands-on experience in the trenches have finally led to a nice, large office, but don't get too comfortable. With so many meeting, emails, and administrative tasks to attend to, it's easy to get trapped. Spend too much time in the office and you may lose track of what is happening in the "front of house."  So make it a practice to spend a little time each day walking around the hotel, helping the front desk, directing and motivating employees, inspecting rooms, interacting with a guest or two. This will help you understand your employees, guests and hotel better and also leads us into our next point:

3. Lead by example

People truly follow only those they trust.  If you want to gain the trust and confidence of your employees (and believe us, that's something you definitely want to do), you must set an example for them. This may sound easy, but few leaders are consistent with this one.  Successful leaders practice what they preach and are attentive of their actions.

4. Surround yourself with the right people

This is easier said than done as high employee turnover continue to plague the hospitality industry - wreaking havoc on productivity, morale and the hotel's bottom line.  Reports show that 54% of organizations see greater new hire productivity and 50% higher retention rates for new hires when they have a well-planned onboarding process in place.  You already know that first impressions are so important when it comes to hotel guests, well the same goes for new recruits: Give them an exceptional first experience; so you can both know you made the right choice. Claim your free copy of our Ebook: Five Steps to a Successful Onboarding Process.

5. Motivate your employees

The ball is in your court.  According to a recent study by Dale Carnegie Training, less than 20% of non-management employees are fully engaged (aka, fully motivated and productive) and the single most important factor influencing engagement is an employee’s relationship with his or her direct manager. For ten easy ways to motivate your hotel staff, download a copy of our infographic: 10 Ways to Help Your Team Perform Better.

6. Delegate

Don't try to do everything yourself and don't micromanage! Communicate the hotel's mission, vision, values, and goals, etc., then step back and let your staff take it from there. Setting this example will encourage your department heads and managers to do the same.

7. Measure and reward performance

Studies show that a lack of praise and recognition is a top reason that employees are unhappy at their jobs. Successful managers (hotel GMs included) are active in recognizing and acknowledging hard work and are mindful of rewarding top performers. These employees and their efforts should not be taken for granted - they are the ones who will help you achieve your company goals and, potentially, motivate others to become more engaged.  They are also the examples other employees look to when trying to improve themselves professionally.

8. Implement  the right  technologies

Technology is the key to running a hotel in this modern day and age, from managing a guest's experience, to property management, to employee training. While rolling out new technologies can be daunting, the benefits are worthwhile and often necessary to remain competitive.  Also read:  Is Your PMS Actually Harming Your Hotel's Profitability?

9. Take Responsibility

Great leaders know when to accept that mistakes have been made and take it upon themselves to fix them. It doesn’t help to point a finger or place blame, if you are the leader, you need to take responsibility, attend to the matter, learn from the situation and then move on.

10. Love your job

Successful hoteliers love being leaders, after all, making a difference in other people's lives is why you chose the hospitality industry in the first place. Being a successful hotel General Manger is all about your ability to serve others and this can’t be accomplished unless you genuinely enjoy what you do.

10 Behaviors of Genuine People

They don’t seek attention. They don’t need constant reinforcement of their own ego. Where attention seekers have a hole that constantly needs to be filled, genuine people are already filled with self-confidence and self-awareness.

They’re not concerned with being liked. The need to be liked is born of insecurity and narcissism. It creates a need to manipulate your own and other’s emotions. Confident and authentic people are simply themselves. If you like them, fine. If not, that’s fine, too.

They can tell when others are full of it. Perhaps naïve folks can be easily fooled, but genuine people are not naïve. They’re grounded in reality and that gives them a baseline from which they can tell when things don’t add up. There’s a big difference. 

They are comfortable in their own skin. In his late 70s, actor Leonard Nimoy said he was closer than ever to being as comfortable with himself as Spock appeared to be. Most of us struggle with that. As Henry David Thoreau observed, “The mass of men lead lives of quiet desperation.”

They do what they say and say what they mean. They don’t tend to overreach or exaggerate. They meet their commitments. And they don’t parse their words or sugarcoat the truth. If you need to hear it, they’ll tell you … even if it’s tough for them to say and for you to hear.

Related: The Truth About 'Fake It 'Til You Make It'

They don’t need a lot of stuff. When you’re comfortable with whom you are, you don’t need a lot of external stuff to be happy. You know where to find happiness – inside yourself, your loved ones, and your work. You find happiness in the simple things.

They’re not thin-skinned. They don’t take themselves too seriously so they don’t take offense when none is intended.

They’re not overly modest or boastful. Since they’re confident of their strengths, they don’t need to brag about them. Likewise, they don’t exhibit false modesty. Humility is a positive trait but it’s even better to just be straightforward.

They’re consistent. You might describe genuine people as being weighty, solid, or substantial. Since they know themselves well and are in touch with their genuine emotions, they’re more or less predictable ... in a good way.  

They practice what they preach. They’re not likely to advise people to do something they wouldn’t do themselves. After all, genuine people know they’re no better than anyone else so it’s not in their nature to be self-righteous.  

All those seemingly different behaviors have the same thing at their core: self-awareness that’s consistent with reality. Genuine people see themselves as others would if they were objective observers. There’s not a lot of processing, manipulating, or controlling going on between what’s in their head and what people see and hear.

Once you get to know them, genuine people turn out to be more or less consistent with the way they initially hold themselves out to be. What you see is what you get. It's sad that, in today's world, such a positive quality is at risk of becoming endangered. Not only is it harder to find in others, it's becoming harder to be genuine ourselves. 

"La puntualidad es reflejo del interés".

Amazing Peace: A Christmas Poem

By Dr. Maya Angelou
Thunder rumbles in the mountain passesAnd lightning rattles the eaves of our houses.Flood waters await us in our avenues.
Snow falls upon snow, falls upon snow to avalancheOver unprotected villages.The sky slips low and grey and threatening.
We question ourselves.What have we done to so affront nature?We worry God.Are you there? Are you there really?Does the covenant you made with us still hold?
Into this climate of fear and apprehension, Christmas enters,Streaming lights of joy, ringing bells of hopeAnd singing carols of forgiveness high up in the bright air.The world is encouraged to come away from rancor,Come the way of friendship.
It is the Glad Season.Thunder ebbs to silence and lightning sleeps quietly in the corner.Flood waters recede into memory.Snow becomes a yielding cushion to aid usAs we make our way to higher ground.
Hope is born again in the faces of childrenIt rides on the shoulders of our aged as they walk into their sunsets.Hope spreads around the earth. Brightening all things,Even hate which crouches breeding in dark corridors.
In our joy, we think we hear a whisper.At first it is too soft. Then only half heard.We listen carefully as it gathers strength.We hear a sweetness.The word is Peace.It is loud now. It is louder.Louder than the explosion of bombs.
We tremble at the sound. We are thrilled by its presence.It is what we have hungered for.Not just the absence of war. But, true Peace.A harmony of spirit, a comfort of courtesies.Security for our beloveds and their beloveds.
We clap hands and welcome the Peace of Christmas.We beckon this good season to wait a while with us.We, Baptist and Buddhist, Methodist and Muslim, say come.Peace.Come and fill us and our world with your majesty.We, the Jew and the Jainist, the Catholic and the Confucian,Implore you, to stay a while with us.So we may learn by your shimmering lightHow to look beyond complexion and see community.
It is Christmas time, a halting of hate time.
On this platform of peace, we can create a languageTo translate ourselves to ourselves and to each other.
At this Holy Instant, we celebrate the Birth of Jesus ChristInto the great religions of the world.We jubilate the precious advent of trust.We shout with glorious tongues at the coming of hope.All the earth's tribes loosen their voicesTo celebrate the promise of Peace.
We, Angels and Mortal's, Believers and Non-Believers,Look heavenward and speak the word aloud.Peace. We look at our world and speak the word aloud.Peace. We look at each other, then into ourselvesAnd we say without shyness or apology or hesitation.

Peace, My Brother.Peace, My Sister.Peace, My Soul.”
― Maya Angelou

“Los budistas dicen que si conoces a alguien y tu corazón late con fuerza, tus manos tiemblan y tus rodillas se vuelven débiles, no es la persona indicada. Cuando tú conoces a tu alma gemela, sientes calma. Nada de ansiedad, nada de agitación”.

Variedades de Chiles

Algunas de las variedades de Chiles. Los frescos tienen un nombre y al secarse no solo cambian de nombre sino de sabor y aromas... son El Sabor de Mexico!...

Se Noble, Integro y Sincero

El Servicio manda

Become a Better Learner at Work

Become a Better Learner at Work

Research has found that learning agility – the ability to grow and to use new strategies – is a good indicator of whether someone can be a high performer. Learning-agile employees are able to jettison skills and ideas that are no longer relevant and learn new ones that are. To cultivate learning agility in yourself, try:

• Innovating. Seek out new solutions. Repeatedly ask yourself “What else?” and “What are more ways I could approach this?”
• Performing. When faced with complex situations, look for similarities to your past projects. Practice calming techniques, and listen instead of simply reacting.
• Reflecting. Seek out input from others. Ask colleagues what you could have done better.
• Risking. Look for “stretch assignments” where success isn’t a given.
• Avoid defending. Acknowledge your failures and capture the lessons you’ve learned.

Y ya pa que?

Como Dormirse !!!

How to Do The “4-7-8″ Exercise

1. Place the tip of your tongue against the tissue ridge right above your upper front teeth. Keep it there for the remainder of the exercise.

1. Exhale completely through your mouth, making a whooshsound as you do so.

1. Close your mouth and inhale slowly through your nose while mentally counting to four.

1. Hold your breath for a mental count of seven.

1. Exhale completely through your mouth for a mental count of eight. Make the same whoosh sound from Step Two.

1. This concludes the first cycle. Repeat the same process three more times for a total of four renditions.

Dr. Weil is an influential public supporter of a previously little-known breathing technique known as the “4-7-8 exercise.” This trick, which began to capture national attention several years ago and has since been the subject of innumerable headlines, including one on Oprah.com, is shockingly simple, takes hardly any time, and can be done pretty much anywhere.

Here is how you do the exercise:

In a nutshell: breathe in for four, hold for seven, and breathe out for eight. You must inhale through your nose and exhale through your mouth. The four-count inhale allows chronic under-breathers to take in more oxygen. The seven-count hold gives the oxygen more time to thoroughly permeate the bloodstream, and the eight-count exhale slows the heart rate and releases a greater amount of carbon dioxide from the lungs.

Alina Gonzalez, who wrote “How I Learned to Fall Asleep in Under 1 Minute” for Byrdie.com, says that 4-7-8 helped her fall asleep amid her nerves and severe anxiety the week before she was scheduled to give the bridesmaid speech at her best friend’s wedding.

When Gonzalez told her friend that she was having trouble getting to sleep due to a combination of stress and pre-wedding jitters, the bride-to-be, who was a licensed wellness practitioner, told her that the 4-7-8 technique would change her life. It did. Like so many others who swear by this method, the originally skeptical Gonzalez wakes up each morning to the incredulous realization that she does not even remember completing the final 4-7-8 cycle because it put her to sleep so quickly.

The 4-7-8 exercise certainly has the potential to help overly stressed, anxiety-ridden Millennials (as well as members of the general population at large) fall asleep more quickly. It is also known to have positive effects when implemented throughout the day during times of stress, anger, guilt, frustration, or internal tension. When weighing the painlessness of this completely free method against the irritability, headaches, distractedness, impaired cognitive skills, weight gain, and even heart disease that can result from the “performance killer” known as sleep deprivation, it seems worth a shot.

Cuando me entra la Nostalgia

10 Things a hotel must oferta guests

 10 Basic Things a Hotel Must Offer Guests.Hoteliers and hotel employees: pay close attention to ensure your hotel can deliver on these guests expectations.

1.Cleanliness: This is an absolute must. Hotels, not matter whether a Red Roof Inn or a Bulgari resort, need to uphold the highest cleanliness standards ensuring clean public spaces, bathrooms, bedrooms and amenities. An important initiative, recycling, while key, must not give way to a lack of hygiene and hotels must ensure that all staff maintains the highest level of cleanliness throughout the property.

2. Adequate safety/security : A hotel serves, for many, as a home away from home. With that comes a hefty expectation for the most diligent safety and security measures. Many hotels are now focusing on providing personalized safety and security measures for different guest profiles such as women, children and the elderly. This aspect again permeates all hotel categories and cannot be compromised on. Technology is now playing an increasing role in providing better safety, however some guests still place more importance on the human element.

3. Internet: Guests who visit any and all types of hotels demand some level of internet. Hotels who position themselves as business hotels must offer the highest level of internet, along with technology connectivity and flexibility. Furthermore, at many hotels if not all, guests expect internet to be a complimentary amenity. For some, it's as necessary as breathing air.

4. Bed Comfort: At the end of the day, a hotel serves a very basic need. A place to rest your head. That rest can only be had if the bed is of good quality, is clean, well maintained, and well-designed. Technology todays allows for a plethora of bed types from the adjustable bed, box bed, air bed, etc. The bed also needs to be well positioned in the room to allow proper circulation. Some hotels take the liberty of being creative with the pillow and blanket offerings, which is great as long as the guest feels comfortable with the choice available to them. 

5. Bathroom Plumbing: The reason this is highlighted as "plumbing" as opposed to just a "good shower" or "hot water" is because this concerns the entire bathroom. Hot water is of no use if it is just trickling down and lack of proper water flow from the sink and toilet is a significant burden and inconvenience to any guest staying in any hotel category. All guests should expect clear potable water, proper and continuous hot running water in the shower, flowing water in the sink and toilet, and no leaks.

6. Attentive Phone Answering: We all know hotels have a standard ‘"answer the phone in three rings." Unfortunately, this does not happen as often as we would like and if it does, sometimes it is just to an agent who does not have the information but is rather there to just answer the phone…so on to another transfer! No matter what the hotel classification, the property must assign a qualified agent who is able to effectively and efficiently answer a guest’s questions and concerns or refer them to the appropriate department only if absolutely necessary.

7. Lighting: This is a pretty big issue across a lot of hotels. Most don’t offer adequate lighting in the hotel rooms and it is a hassle for all guests across the board. From bathroom lighting to bedside lamps, hotels need to offer adequate lighting as it serves to enhance the guestroom experience and provide a sense of security.

8. Aroma: Upon entering a hotel and the hotel room, the smell of the property significantly impacts the first impression of the stay. Guests are often sensitive to newly created hotel "signature" scents or stale smells from carpets and bathrooms, which can considerably impact the guest’s perception of the quality and cleanliness of a hotel. 

9. Simple, tasty food: The availability of F&B outlets varies based on the hotel service level. However, certain offerings such as a hot, convenient breakfast are a basic offering that really adds to a guest experience. Even starting hotel categories could be conveniently located next to an all-day diner, which caters to hotel guests. Access to an efficient, affordable and tasteful breakfast is almost always a plus and a must for hotel guests.

10. Check-in/Check out: Nowadays, a front desk check in/out experience varies greatly. From pod check-ins to a personalized iPad check-in, the initial welcome to a hotel is constantly evolving. While these advances and changes are exciting and unique, hotels need to stay focused on certain elements of a check-in/check-out process that really impact a guest stay.

A) Clear direction: A guest should know what to do or where to go when they enter the hotel or come down to the lobby

B) Convenience – Whether it is an iPad or a front desk agent, a guest should have immediate access to a source to handle their check-in/check-out and be able to sort any billing issues out promptly

C) Consistency – No matter what the process of interaction, the hotel must be able to offer the exact same experience every single time so that the guest develops a sense of comfort and confidence with the hotel.

Outstanding leaders go out of the way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish. -Sam Walton

Y asi debe ser !

Playa del Carmen - Visto desde arriba